Help is Just a Call, Click or Page Away: Federal Disaster Helplines & Emergency Medical Resources

April 19, 2013

Sadly, most adults in this country can remember some disaster or tragedy that’s happened to them or one of their loved ones in recent history. Most people in my office have their own exit strategy story from 9/11.  We all remember how we tried to cope, and we feel deep sympathy for fellow citizens in similar situations.

After the horrific events at the Boston Marathon and the Texas fertilizer factory explosion this past week, many Americans are again in the unfortunate position of needing assistance in the face of life-changing events. Your Federal government is here to help both the injured citizens and the local medical personnel who rush to their aid, both during and after the disaster occurs.Complementary Federal and local disaster response

Image credit: Vanderbilt University Medical Center Department of Emergency Preparedness  

I. Federal Disaster Resources for Civilians

The Disaster Distress Helpline (DDH) is, in the words of their own staff,

“…the first 24/7, year-round national crisis hotline exclusively dedicated to providing free, immediate and confidential crisis counseling and support to people in distress related to any natural or man-made disaster, such as the explosions in Boston. We offer this counseling 24/7/365 through phone (1-800-985-5990) and through SMS/text messaging (text ‘TalkWithUs’ to 66746) – and DDH is for those affected, family member and loved ones, as well as for responders.”

SAMHSA-Disaster-Distress-Helpline

Operated by the Department of Health and Human Services’ Substance Abuse and Mental Health Services Administration (SAMHSA), the Disaster Distress Helpline’s Web page www.disasterdistress.samhsa.gov also has a section devoted to incidents of mass violence.

If you are suffering from trauma related to the Boston Marathon attack, or similar events, reach out to the Disaster Distress Helpline. Get help, get some shelter. You’re going to wake up tomorrow, and the day after that. Make your day bearable; as Malcolm X said, “The future belongs to those who prepare for it today.”

Additional Federal disaster and emergency resources for civilians include:

GPO is helping in its own way; you can find the catalog record about the Disaster Distress Hotline in GPO’s Catalog of Government Publications or your local federal depository library.

II. Federal Disaster Resources for First Responders and Civilian Medical Personnel

With the tragic terrorist bombings in Boston,  fertilizer factory explosion in Texas, mass shootings in Sandy Hook, and other recent disasters, medical personnel, civilian first responders and mental health personnel have had to learn to deal with injuries both physical and mental that are usually only experienced on the battlefield.

With the experience gained in treating the wounded and traumatized in wars in Iraq and Afghanistan and mass violence and disasters in the US, the Departments of Defense, Health and Human Services, Homeland Security, Justice, and Transportation–

including FEMA, US Fire Administration, Pipeline and Hazardous Materials Safety Administration, Substance Abuse and Mental Health Services Administration, Center for Mental Health Services, US Special Operations Command, and particularly the Army’s Office of the Surgeon General, Walter Reed Army Medical Center, USAMRIID- US Army Medical Research Institute for Infectious Diseases, U.S. Army Medical Department Center and School, and the Borden Institute

– have produced a number of outstanding resources and publications which are of extreme value to emergency medical personnel, including EMTs and surgeons, mental health counselors, fire and rescue personnel, and first responders of all kinds.

[UPDATE 4/30/2013] One great resource for first responders is the Public Health Emergency website maintained by the US Department of Health and Human Services. This is meant to be a one-stop resource for all of the federal medical resources and information for emergency response. The military version, the Department of Defense Force Health Protection and Readiness National Disaster Medical System (NDMS) Page, is here.

[UPDATE 4/26/2013] One of the best resources we have seen was provided by one of our readers, a Regional Emergency Coordinator with the Department of Health and Human Services. It is a one-stop site for all emergency medical resources called the WMD, Emergency Management, and Medical Web Sites List. The author says it is updated every six months to keep it accurate, and it “is intended to provide an extremely “comprehensive list of internet sites of use for emergency planning and in particular Weapons of Mass Destruction (WMD) and medical emergency planning.

boston-marathon-emergency-medical-responseImage: First responders at the Boston Marathon bombings, including fire and rescue and emergency medical personnel. Image credit: EMSWorld

All of these Federal publications below can help civilian emergency response and medical personnel quickly learn from these Federal and military experts on how to respond to disasters and how to treat gunshot and blast wounds (such as from bombs and IEDs), amputations, and other combat-style injuries both in the field as well as the rehabilitation and psychological factors afterwards, including post-traumatic stress.

Some of the more pertinent disaster response and treatment publications that can be found on the U.S. Government Bookstore include:

About the Authors

Part I: Excerpted from a post on the FDLP Community Blog on April 18, 2013, by guest blogger Jennifer Davis from GPO’s Library Services & Content Management Division that supports the Federal Depository Libraries Program (FDLP) who wrote about the Disaster Distress Helpline.

Part II: Government Book Talk Editor Michele Bartram writes about the disaster and emergency response publications that can help civilian personnel respond to disasters with combat-style injuries. Ms. Bartram is Promotions Manager for GPO’s Publication and Information Sales Division in Washington, DC, and is responsible for online and offline marketing of the US Government Online Bookstore (http://bookstore.gpo.gov) and promoting Federal government content to the public.


Go-to Guide on Hazardous Materials for First Responders

November 2, 2012

After my electrical power was restored late last night in northern Virginia following Hurricane or Superstorm #Sandy, I was caught up with images of the devastation that has affected millions from the Caribbean up the East Coast and even to the Midwest of the United States. Even the first floor of my house where I used to live in New Jersey on the Hudson River across from Manhattan was flooded. (Our best wishes go out to everyone affected by the storm!)

As in so many emergencies, the heroes of Superstorm #Sandy are definitely the first responders from firemen, police, National Guard, and emergency medical personnel  who rushed to deal with emergency situations even while the storm was at its height. These first responders have to rush into extremely hazardous conditions, often with live power lines, broken gas lines, or work around sewage, spilled chemicals, or other pollutants, such as is happening in Hoboken, all while trying to save lives.

IMAGE: Hazmat personnel (at back in yellow) test contaminated water around half-submerged cars float in a flooded parking lot in the aftermath of Hurricane Sandy in New York City. (Credit: Justin Lane/EPA)

Published by the experts at Department of Transportation’s (DOT) Pipeline and Hazardous Materials Safety Administration (PHMSA) in conjunction with Transport Canada, the Emergency Response Guidebook 2012 is the newly updated guide for use by transporters, firefighters, police, and other emergency services personnel who may be the first to arrive at the scene of a transportation incident involving a hazardous material or “Hazmat” as it is usually referred to in the United States.

The Emergency Response Guidebook 2012, or ERG as it is known popularly to those who use it, provides first responders with a go-to manual to help deal with hazmat accidents during the critical first 30 minutes. PHMSA’s goal is to place one of these ERGs into every emergency service vehicle nationwide.

While the subtitle is: “A Guidebook for First Responders During the Initial Phase of a Dangerous Goods/Hazardous Materials Transportation Incident,“  it can be used during any emergency incident where hazardous materials are present.

The Guidebook is organized to provide first responders individual pages or guides on how to deal with each kind of hazardous material. It recommends a three-step process:

  •  STEP ONE: Identify the HAZARDOUS MATERIAL by finding either the Name of the Material or the Identification Number (4-DIGIT ID after UN/NA) of the material from a placard or orange panel on the container or from the shipping paper or package.
  • STEP TWO: Identify the 3-digit GUIDE NUMBER in this guidebook that corresponds to the material name or number.
  • STEP THREE: Follow the GUIDE INSTRUCTIONS carefully on the corresponding orange-bordered numbered guide page.

IMAGE: Fully-suited hazardous materials first responders at a chemical spill drill.  The 4-digit Hazardous Material Identification Number 2880 is clearly shown on a placard on the tanker. Credit Guy McCarthy

How to use the ERG 2012

Here is the cross-reference to the Guide number to follow for the above hazardous material # 2880, which we find is Calcium hypochlorite, corresponding to Guide number 140 in the ERG.

IMAGE: Cross-reference for hazardous material ID number to the ERG Guide number.

Looking up Guide number 140, we find that water is to be used to deal with this particular material, not dry chemicals or foams such as from fire extinguishers. Each Guide page also discusses how to handle small or large fires of this material, fires involving whole tanks for trailer loads, spills or leaks of this material, and first aid for anyone injured by this substance.

The ERG 2012 also provides guidance for responding when the hazardous material is unknown, with a Table of Placards and Emergency Response Guide to Use On-Scene.

Whom do the first responders call?

Since first responders can’t have the answers to every time of hazardous material incident, the guide provides a list of toll-free, 24-hour emergency response hotlines to call for the United States and U.S. Virgin Islands, and numbers to call for incidents involving military shipments with explosives, ammunition or other dangerous goods, as well as CBRN (Chemical-Biological-Radiological-Nuclear) incidents and terrorist or criminal incidents involving IEDs (improvised explosive devices), pipe bombs, car bombs, suicide vests and more . It also includes numbers for all provinces in  Canada, including bilingual French-English phone numbers, and hotline numbers for Mexico, Argentina, Brazil and Colombia.

And finally, a terrific glossary of terms helps decipher some of the jargon.

Firemen, bomb squads, CBRN teams, police, emergency medical personnel, military police and other first responders  have a hard enough job to do without risking their lives dealing with broken pipelines, overturned tankers, bombs, spills, and other hazardous materials. Fortunately the Department of Transportation provides this excellent tool to help keep them—and us—safer. That’s something we can all respond to.

HOW DO I OBTAIN Emergency Response Guidebook 2012”?

  • Buy a print copy online 24/7 at GPO’s Online Bookstore. NOTE: Save 60% off the original price of $28. Now only $10.
  • Buy it at GPO’s retail bookstore at 710 North Capitol Street NW, Washington, DC 20401, open Monday-Friday, 9am to 4pm, except Federal holidays, (202) 512-0132.

Find this and other books for Emergency Management and First Responders under the Security, Defense & Law Enforcement category on our new online bookstore.

About the Author:  Michele Bartram is Promotions Manager for GPO’s Publication and Information Sales Division in Washington, DC, and is responsible for online and offline marketing of the US Government Online Bookstore (http://bookstore.gpo.gov) and promoting Federal government content to the public.


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